Keeping Everyone Safe

This is more than childcare. This is childhood.

And there is nothing more important than keeping children safe.

Every day, families place their trust in us. We understand what that trust means, and we take that responsibility seriously.

Our commitment to children and families

For nearly forty years, we have supported children to grow, learn and thrive in safe, nurturing environments.

Every child deserves to feel safe, supported and cared for, and every family deserves confidence in the care we provide.

Families rightly expect the highest standards of care, safety and accountability from us. Keeping children safe is a responsibility we take seriously every day, supported by robust safeguarding procedures, comprehensive training and strong leadership oversight.

Strong safeguarding depends on clear processes, caring professionals and a culture where concerns are raised and acted on quickly.

The standards we expect in every nursery

Our colleagues choose this profession because they care deeply about children. They are trained, supported and trusted to act with integrity, speak up and always put children first.

Keeping children safe is part of every decision we make and every action we take.

How we respond to serious concerns

We have been open that a serious breach of trust occurred in one of our nurseries. This was deeply distressing, and our thoughts remain with the families affected.

We want to be clear that this does not reflect the standards, values or everyday care shown by colleagues across Bright Horizons.

It has strengthened our resolve to keep listening, learning and improving.

Strengthening our safeguards

We have strong measures in place to help keep children safe, including:

• Rigorous safer recruitment
• Comprehensive safeguarding training for all colleagues
• Clear policies and practices on behaviour, speaking up and whistleblowing
• Robust leadership oversight in every nursery
• Regular audits and regulatory inspections by both our in-house teams and external agencies

We are committed to listening, learning and continually strengthening the ways we keep children safe. Where we identify opportunities to do more, we act with care and purpose.

Our responsibility to families

We are committed to communicating with families clearly, sensitively and responsibly.

There are times when we are limited in what we can share, particularly while external investigations are ongoing. In those situations, we work closely with the relevant authorities.

But our commitment to families remains the same:

• To acknowledge concerns
• To act decisively
• To keep children safe
• To give families confidence through our actions

If you have a concern

If you ever have a concern about a child’s safety or wellbeing, we encourage you to raise it immediately with your nursery team or contact us directly.

Every concern is taken seriously and handled with sensitivity and urgency.