Contact Us

  • Parent Enquiries
  • Parent Payments
  • Compliments and Complaints
  • Recruitment Enquiries
  • Back-Up Care (BUCA)
  • Press and Media Enquiries

Parent Enquiries

child-phone

For all of your questions, customer service, or if you would like to book a personal tour at one of our nurseries, please contact our Parent Enquiry Team who will be happy to help:

Phone - 0800 085 4074
Email – parentenquiry@brighthorizons.com

Alternatively you can click here to complete the 'contact us' form.

Parent Payments

payments

If you have a child at one of our Bright Horizons nurseries and have a query with your account, please contact:

Email – paymentqueries@brighthorizons.com
Telephone – 0330 024 5633

Compliments and Complaints

Thumbs up and down

How are we doing? If you'd like to send us feedback or to make a complaint, please email us using the following addresses:
Compliments – parentenquiry@brighthorizons.com 
Complaints – ukcomplaints@brighthorizons.com

Recruitment Enquiries

Recruitment

To search for a job or to find out more about working for Bright Horizons, please visit our recruitment website www.jobs.brighthorizons.co.uk

Back-Up Care (BUCA)

If your organisation is a member of our Back-Up Care Advantage Programme, and you are looking to make a Back-Up Care booking, please contact us on the following numbers:

In the UK: 0800 247 1101

In Ireland: 1800 303 547

Press and Media Enquiries

For all press and media enquiries, please contact comms.team@brighthorizons.com 

Please note that this inbox is regularly checked by our Communications Team during opening hours and all enquiries will be responded to as quickly as possible.