Contact Us

  • Parent Enquiries
  • Parent Payments
  • Compliments and Complaints
  • Recruitment Enquiries
  • Back-Up Care
  • Press and Media Enquiries

Parent Enquiries


For all of your questions, customer service, or if you would like to book a personal tour at one of our nurseries, please contact our Parent Enquiry Team who will be happy to help:

Phone - 0800 085 4074
Email –

Alternatively you can click here to complete the 'contact us' form.

Parent Payments


If you have a child at one of our Bright Horizons nurseries and have a query with your account, please contact:

Email –
Telephone – 0330 024 5633

Compliments and Complaints

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How are we doing? If you'd like to send us feedback or to make a complaint, please email us using the following addresses:
Compliments – 
Complaints –

Recruitment Enquiries


To search for a job or to find out more about working for Bright Horizons, please visit our recruitment website

Back-Up Care

If your organisation is a member of our Back-Up Care Programme, and you are looking to make a Back-Up Care booking, please contact us on the following numbers:

In the UK: 0800 247 1101

In Ireland: 1800 303 547

Press and Media Enquiries

For all press and media enquiries, please contact 

Please note that this inbox is regularly checked by our Communications Team during opening hours and all enquiries will be responded to as quickly as possible.