Contact Us

Parent Enquiries

For all of your questions, customer service, or if you would like to book a personal tour at one of our nurseries, please contact our Parent Enquiry Team who will be happy to help:

0800 085 4074

Alternatively you can complete the form below.

We will never sell your personal data to third parties. If you would like to find out more about how we look after your data, please read our privacy policy

Parent Payments

If you have a child at one of our Bright Horizons nurseries and have a query with your account, please call us on 0800 085 4074

Human Resources

Human Resources (Employee Queries)

If you are an employee, or former employee, of Bright Horizons and would like to speak to a member of the HR team, call 0333 015 0431, Monday to Friday 9am-5pm or by emailing

Back-Up Care

If your organisation is a member of our Back-Up Care Programme, and you are looking to make a Back-Up Care booking, please contact us on the following numbers:

In the UK: 0800 247 1101

In Ireland: 1 800 303 547

Compliments and Complaints

How are we doing? If you'd like to send us feedback or to make a complaint, please call us on 0800 085 4074

For more information on our Complaints Policy Click Here

Press and Media Enquiries

For all press and media enquiries, please contact

Please note that this inbox is regularly checked during opening hours and all enquiries will be responded to as quickly as possible.