Contact Us

Contact Us

  • Parent Enquiries
  • Parent Payments
  • Compliments and Complaints
  • Recruitment Enquiries
  • Back-Up Care
  • Press and Media Enquiries
  • Human Resources

Parent Payments

If you have a child at one of our Bright Horizons nurseries and have a query with your account, please email us at


Compliments and Complaints

Thumbs up and down

How are we doing? If you'd like to send us feedback or to make a complaint, please email us using the following addresses:

Compliments – 
Complaints –

Recruitment Enquiries


To search for a job or to find out more about working for Bright Horizons, please visit our recruitment website

Back-Up Care

If your organisation is a member of our Back-Up Care Programme, and you are looking to make a Back-Up Care booking, please contact us on the following numbers:

In the UK: 0800 247 1101

In Ireland: 1800 303 547

Press and Media Enquiries

For all press and media enquiries, please contact

Please note that this inbox is regularly checked during opening hours and all enquiries will be responded to as quickly as possible.

Human Resources

Bright Horizons Human Resources

If you are an employee of Bright Horizons and would like to speak to a member of the HR team, call 0333 015 0431, Monday to Friday 9am-5pm