Information for Families

If your child attends a Bright Horizons nursery and you have tested positive for COVID-19, are suspected of having COVID-19 or are self-isolating, please inform a member of the Nursery Management Team and do not enter the nursery.

If you are registered for Back-Up Care and have tested positive for COVID-19, are suspected of having COVID-19 or are self-isolating, please do not utilise the programme.

If you receive a positive test result outside of business hours, please call 0208 059 0990. If there is no one available to take your call you can leave a voicemail with your contact details and someone will call you back.

As with any health concern, we want to ensure we are minimising the impact and reducing the possibility of exposure for children, families and staff in appropriate ways within our nurseries, offices and Back-Up Care network. 

We have policies to protect against the spread of any serious disease, including infection control, and we closely monitor and follow guidance from the relevant Public Health agencies, as well as the World Health Organisation and local health authorities.

How we can work together to Keep Everyone Safe

Our health and hygiene practices provide some of the best defences against the spread of most contagious illnesses. In addition to these, we have introduced some key measures of how we can work together to reduce the risks of cross infection.

Please support us by following these measures.

If you need to isolate due to Covid:

  • Parents of children required by the nursery to isolate at home due to an infection risk from the nursery will not be required to pay fees for their isolation period
  • Parents and children who test positive for Covid will be required to pay fees if they are self-isolating
  • Parents and children who decide to self-isolate for symptoms will be required to pay fees

Staff at Nursery

Ofsted, the early years’ regulator for childcare settings in England, has confirmed that they class the current situation as one which meets their threshold of “exceptions” in the Early Years Statutory Framework.  This enables nurseries to adjust staff-to-child ratios, if necessary, to continue to provide care and education.  Any changes we need to make will be fully risk assessed and will always prioritise the quality of care, safety and security of the children.

Resources for Families

As news of COVID-19 rapidly evolves, adults and children alike may be feeling concerned. During this time, we know parents and families can benefit from extra support at home, in both offering reassurance to children and increasing health, hygiene, and safety practices. Visit our Resources page to find helpful guidance on a variety of topics, including implementing healthy habits, speaking to children about COVID-19 and keeping your child engaged in learning at home. 

Bright Horizons Advice for FamiliesWhat to do if your child has symptoms of COVID-19

If  your child is presenting one of the symptoms listed below and your child attends a Bright Horizons nursery or you are utilising Back-Up Care, please inform a member of the Nursery Management Team or Back-Up Care Team at the earliest opportunity and the child must self-isolate for a minimum of 10 days:

  • high temperature, which Public Heath has confirmed is 37.8◦c or above; or
  • new, continuous cough. This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual); or
  • A loss of, or change in, your normal sense of taste or smell (anosmia).

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 10 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency, dial 999

Staying at home and self-isolating is important in stopping the virus from spreading and protecting our nursery children, families and staff members. If you are self-isolating, please do not enter a nursery for this period or utilise Back-Up Care.

Please follow the stay at home guidance which provides advice regarding testing. We would encourage people with symptom(s) to be tested.

Additional Advice and Information

For the latest information, guidance and advice on COVID-19, including self-isolating, please visit the dedicated government webpages regularly.

England: NHS and UK Government Response

Scotland: NHS Inform Scotland and Scottish Government

Northern Ireland: Public Health Agency and Department for Health

Republic of Ireland: Health Service Executive and Irish Government

Wales: and

The advice from Public Health is evolving on a regular basis and we will keep you updated regarding any further major developments as we receive them. 

If you have any further questions, call us on 0333 455 2837.

If you would like to enquire about a nursery place, please use our search feature to find your nearest Bright Horizons.


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