As well as regular care, the nursery also provides free back-up childcare to support you when your regular arrangements are unavailable or breakdown. For example, if your childminder or nanny is ill or on holiday, or you need to work on a day when you would not ordinarily do so. This service is also useful if:

• You are transitioning back to work from maternity, paternity or adoption leave
• Your child’s school is closed for INSET training or school holidays
• You are travelling or relocating to or at Deutsche Bank

As an employee, you will get up to 20 days per child each calendar year, for children aged from three months up to eight years.

Places are limited and allocated on a first-come, first served basis, subject to capacity being available at the nursery. You can reserve a place up to one month in advance, up to and including the day when you need the care.

A maximum of 10 consecutive days of care may be reserved in a calendar month, and the same pattern of attendance cannot be reserved for more four consecutive weeks, to reflect the intent of the programme to support emergency childcare needs.

We recommend registering for the programme and visiting the nursery in advance of care being required. To register and reserve places (subject to availability), please log onto http://ukbackup.brighthorizons.com

Employer Username: Deutsche
Employer Password: Backup

Please note that, when accessing the site for the first time, you will need to create a unique username and password. The ‘authorised user’ feature allows you to create an account for your spouse, family member or assistant to make care reservations on your behalf.

There is a high level of demand for Back-Up Childcare; should you no longer need your Back-Up place, please cancel your reservation immediately by calling Broadgate Nursery on 020 7247 3491 or by emailing broadgatebu@brighthorizons.com . This will help us to support other families in need of Back-Up Childcare. You are able to cancel your place, at the very latest, by 5pm the business day before the care has been scheduled to take place. Any cancellations received after this time will be have to be considered late and counted as one of your allocated uses.

You will be able to get updates and alerts through Bright Horizons’ message centre, access information about your participation in the programme, and download and upload forms to your profile at http://ukbackup.brighthorizons.com

For any enquiries, please email Broadgatebu@brighthorizons.com. Please note this email address should only be used for back-up enquiries and not for general emails.