Information for Staff

As with any health concern, we want to ensure we are minimising the impact and reducing the possibility of exposure for children, families and staff in appropriate ways within our nurseries, offices and Back-Up Care network. 

We have policies to protect against the spread of any serious disease, including infection control, and we closely monitor and follow guidance from the relevant Public Health agencies, as well as the World Health Organisation and local health authorities.

If you have tested positive for COVID-19, are suspected of having COVID-19 or are self-isolating, please inform your Bright Horizons Line Manager at the earliest opportunity. Please do not attend work, including Back-Up Care bookings.

If you receive a positive test result outside of business hours, please call 0208 059 0990. If there is no one available to take your call you can leave a voicemail with your contact details and someone will call you back.

What to do if you have symptoms of COVID-19

If you are presenting one of the symptoms listed below, please inform your Line Manager at the earliest opportunity and self-isolate for a minimum of 10 days:

  • high temperature, which Public Heath has confirmed is 37.8◦c or above; or
  • new, continuous cough. This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual). or
  • A loss of, or change in, your normal sense of taste or smell (anosmia).

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 10 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency, dial 999

Staying at home and self-isolating is important in stopping the virus from spreading and protecting our nursery children, families and staff members. If you are self-isolating, please do not enter a nursery, Back-Up Care family home or office for this period.

Please follow the stay at home guidance which provides advice regarding testing. We would encourage people with symptom(s) to be tested.

Additional Advice and Information

For the latest information, guidance and advice on COVID-19, including self-isolating, please visit the dedicated government webpages regularly.

England: NHS and UK Government Response

Scotland: NHS Inform Scotland and Scottish Government

Northern Ireland: Public Health Agency and Department for Health

Republic of Ireland: Health Service Executive and Irish Government

The advice from Public Health is evolving on a regular basis and we will keep you updated regarding any further major developments as we receive them.