Protocol Update

Last updated: 15/07/2021

We have made some updates to our protocols in relation to minimising the risk of COVID-19 transmission, and to ask you for your co-operation regarding these. 

In line with our priority of Keeping Everyone Safe, we regularly review and update our COVID-19 Operational Standards in addition to considering the latest trends and statistics.

Further to the government’s announcement regarding the lifting of restrictions, we will continue to prioritise the safety of all your families, children and our staff.

Our nurseries continue to operate in full compliance with government requirements, following rigorous hygiene and infection control protocols to ensure we are doing all we can to keep everyone safe.  

However, as we have all learnt over the last year, our ability to keep everyone safe requires a collaborative effort. We would be grateful if you could refresh yourselves with our safety procedures to help protect our communities and ensure we can continue to welcome families into our nurseries.

What do you need to know?

Face coverings:

In line with government advice, we would encourage parents to continue to wear a face covering when dropping off and picking up their children from nursery. We will require all visitors, including parents, to wear a face-covering when inside the nursery building.

It helps us to ensure that, where social distancing is difficult to maintain during the handover process, we are protecting our staff, our nursery parents and children as much as possible.  

We acknowledge that some individuals are exempt from wearing face coverings, and these same exemptions will also apply in our Bright Horizons settings. Please advise a member of the nursery management team if you are exempt from wearing a face covering.

Covid Outbreak Management

From Monday 19th July 2021 the Government will no longer require nurseries to have bubbles, and will take control of contact tracing.

We will continue to work closely with the NHS Test and Trace Service, the DfE and the Local Authority Health Protection Teams across the UK when positive cases are identified.

In the event of an outbreak, which is defined as two positive cases in 14 days, we may be required to reintroduce enhanced COVID secure measures at short notice.

Outbreaks may also impact our nursery staffing, therefore there may be times when the nursery will need to make adjustments to the service at short notice as a result of positive cases, an outbreak or due to multiple people being identified by NHS Test and Trace to isolate.

Drop off/Collection:

Where possible please ensure only one parent or carer is present when dropping off or collecting children from nursery.

Covid Signs or Symptoms:

If any individual (child, parent or member of your household) has developed any of the below symptoms:

  • a new continuous cough (this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual); or
  • a high temperature; or
  • a loss of or change in, your normal sense of taste or smell (anosmia).

Please inform your setting management immediately, or our Out of Hours Team during evenings or weekends on 0208 059 0990. The individual must not go into the setting. They are required to self-isolate for at least 10 days and arrange to be tested and engage with the NHS test and trace system

Passwords:  In order to maintain our security processes at drop-off and pick-up, while both parents and staff are wearing face coverings, we are asking that all parents ensure that they have a password in place that can be used by our staff to confirm your identity. If you do not currently have a password, please speak to a member of your nursery management team as soon as possible to put one in place.

Contact details:  

The NHS Test and Trace Service will contact individuals when positive cases are identified.

We will, of course, update you with any further changes as they arise.

Thank you for your co-operation and your continued support.